Values & Expectations
Health & Wellbeing
We promise...
To suggest and provide access to activities that will grow your physical and mental well-being
To carry sufficient and appropriate insurance for in-person activities.
We ask that...
You only participate in activities aligned with your current level of health and fitness and when in doubt you seek the advice of a medical practitioner before participating.
You take full, personal responsibility for your health and wellbeing.
Risk Assessment
We promise...
To undertake risk assessments for every new physical activity, venue and route offered as in-person Synergy Sessions
We ask that...
You share with us any information that may require a risk assessment to be altered for you.
You review the routes that you use locally on a regular basis and amend your activity according to the conditions e.g. opt to walk rather than run if your usual route has become slippery from heavy rainfall
Data Protection
We promise...
To protect your personal information according to the guidelines of the Information Commissioner’s Office as a registered Data Controller.
We ask that...
You let us know of any changes to your personal information so that only current and relevant information is retained by us
Confidentiality
We promise...
To treat business and personal information you share with us with the utmost of respect and confidence.
We ask that...
You respect the confidentiality and sensitivity of all business and individual information shared with you by your peers during Synergy Sessions.
Community
We promise...
To match you with people who will support your business growth potential.
To support your business and growth by facilitating new connections wherever possible
We ask that...
You treat your fellow Club members with respect and courtesy online and in-person.
Service Delivery
We promise...
To provide services at a dates and times that are as convenient as possible for you and your business
To offer challenging yet enjoyable in-person sessions.
To run on time.
To offer connection opportunities with, and introductions to, like-minded people in different Synergy sessions
To seek and listen to your improvement feedback, implementing your suggestions whenever possible.
To give you reasonable notice should we need to make any change to sessions or activity arrangements
We ask that...
You are on time for your online and in-person sessions and respect the time commitments of your fellow club members
You let us know if you will be unable to join for any or all of your booked session(s) so that alternative arrangements can be made
You tell us if you feel you are not being positively challenged so that we can remedy this for you.
You share opinions and advice with the intent of supporting your peers and helping their businesses to grow
You support the development of Synergy through feedback
You actively engage with your fellow Club members between sessions by contributing to our digital platforms of which you are a member
Fitness
We promise...
To honour your fitness level in sessions where you will be tested but not put at risk of illness or injury.
To tailor sessions to help you and fellow session members, work at a pace and intensity that is right for you.
We ask that...
You are honest and transparent about your level of fitness throughout your membership
You provide constructive feedback to help us, help you, find the optimum sessions and services for you
Business
We promise...
To provide a range of Synergy sessions where you will attract constructive peer feedback to support your business growth aims and objectives
To provide a space for business growth conversations to take place and be facilitated without taking responsibility for the outcome of actions you choose to implement following peer feedback and advice
We ask that...
You offer constructive advice and support to your peers to enable business growth and development
You accept or reject peer suggestions based on what is appropriate for you and your business
Photographs
We promise...
To publish photos and videos that demonstrate you and fellow community members enjoying Club activities.
We ask that...
You let us know if you would prefer not to feature in photographs or videos.
Payment
We promise...
To give you at least 30 days notice of any proposed change to monthly membership fees.
To review your payment terms in the event of a change of circumstances aiming to retain your membership whenever possible (where you desire to continue your membership)
We ask that...
You pay your fees on time.
You talk to us in the event of any change in circumstances that impact the affordability of your membership so that we can make an arrangement that enables continued membership where desired
Cancellation of sessions/membership
We promise...
To give you at least one month notice of intent to cancel your membership (excepting instances where immediate removal from the session is unavoidable such as in the case of inappropriate behaviour towards other members)
We ask that...
You give us at least one week’s notice (and ideally 30 days) of your intent to cancel your membership